At our Customer Service department, you are part of a skilled crew that endures all kinds of weather. Whether there is a storm, a slippery sea surface or some turbulence, you keep your head cool in all circumstances. Your curiosity and helpfulness ensure the best support for our customers.
Together we stay the course. And you can take that quite literally. Because our passion lies both in IT and in logistics. We can even get a panda from Hong Kong through customs to Pairi Daiza, easily chase 1,877,654,901 kilos of bananas through our systems every year, or import your own mouth masks. Managing warehouses, declaring goods, sending out trucks. Our customers do all this with our software.
From Customer Service, you make the difference by detecting the needs of your customers and thus helping the software to evolve in the right direction.
Are you coming on board?
A question you don't know the answer to yet? Let the challenging questions come! You know how to deal with them. Nothing is more fun than to find out and to be able to answer the customer as quickly as possible, right? Follow a training course to be able to help the customer even better? That's great!
Customers will ask you how to work with our Software modules. You know our modules inside out, and you understand the art of explaining complex things in simple terms that make our customers feel at ease.
You will independently search for solutions to questions. You will work closely with our developers and other departments. You quickly see connections and have an eye for commercial opportunities.
Of course, you do not always have the answer at hand. So sometimes you have to analyse the question carefully and ask the right person for advice.
Our Customer Service crew knows exactly where to go. We are all plant pullers who like to get stuck in to the customer's question. Understanding problems and finding solutions, that's what we do best. And of course, you are never alone on the road. We form a close-knit team and can count on each other's knowledge and experience.
